Hard Rock Hotel Amsterdam American Advances Guest Experience with Wi-Fi 6

Hard Rock International is a globally recognized brand, with hundreds of iconic cafés, casinos, and hotels across 74 countries. Hard Rock Hotels are dedicated to hospitality, embodying the spirit of their locations with a blend of vibrant music and legendary memorabilia. The 173-room Hard Rock Hotel Amsterdam American faced unprecedented demands for wireless connectivity due to an increased number of guest and staff devices, and evolving customer expectations for technology-driven experiences. With the hotel established in a historic, century- old building, it was also a challenge to outfit the site with reliable Wi-Fi technology and simplify network management.

Challenges

• Increase wireless bandwidth for influx of users and devices
• Create foundational network to support new, technology-driven experiences and amenities
• Seamlessly deploy wireless network and equipment throughout historic building
• Consolidate network management and reduce stress on IT team

Extreme Solutions

• ExtremeWireless™
• ExtremeCloud™ IQ

Results

Powerful Wireless Coverage

• Faster connectivity speeds and improved network capacity to support all users and devices
• Reduced network congestion and downtime
• Reduction in number of Wi-Fi connectivity related helpdesk tickets

Single Pane of Glass Management

• Full network visibility from single solution hub simplifies deployment, scaling, and maintenance processes
• Access to actionable insights and analytics helps enable performance and operational optimization

Reduced Burden on IT

• Support for remote network management allows small IT team to react quickly without physical attendance
• Enhanced machine learning (ML) accuracy and precision of artificial intelligence (AI) actions enables improvement of executed services based on historical data