US-United States
AU-Australia
CA-Canada
CH-China
EEN-Eastern Europe and Nordics
FR-France
DE-Germany
IT-Italy
JP-Japan
KR-Korea
LATAM-Latin America
META-Middle East
NL-Netherlands
ES-Spain
UK-United Kingdom
Premier Services
Extreme Networks Premier Services delivers elevated, enhanced support and strategic engagement for tackling complex, mission-critical environments.
Expert Access on Demand
Get designated, direct support from certified professionals, ready to solve challenges with speed and precision.
Stay Focused, Move Faster
Cut through distractions so your team can stay aligned with strategic priorities to deliver results.
Augment Your Team
With a designated success manager, priority support, and meticulous care, our team extends your team.
Elevated AI Experiences
With Extreme Platform ONE, Premier Services combines AI-driven insights with accountable expertise for optimal adoption and outcomes.
Fast Issue Resolution with Expert Guidance
On its own, or when combined with Extreme Platform ONE™, Extreme Networks Premier Services helps optimize issue resolution and troubleshooting. You don’t escalate to designated IT Extreme experts when help is needed—you start there.
Premier Services
- 24/7 expert support with always available, top-rated technical assistance from Extreme-certified professionals
- A designated Premier Success Manager to enable fast services and proactive case handling with customer success approaches
- Priority case queuing and comprehensive customer advocacy, including clear coordination and ownership across Extreme teams for fast resolution and no re-explaining
Traditional Services
- Delayed response times , often opening a ticket and waiting hours or days for a reply
- Generic support and limited expertise based on non-specialized, broad technical knowledge
Why Extreme Networks Premier Services?
Extreme Networks Premier Services, on its own or when paired with Extreme Platform ONE, delivers fast, expert-led issue resolution and proactive support. No delays. Your Premier Success Manager monitors trends, avoids outages, and keeps your network running smoothly. Organizations receive designated ownership, proactive engagement, deep Extreme expertise, fewer handoffs, and a predictable customer experience you can count on.