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A Next-Generation Network for Third-Generation Leader Jacoby GM Pharma
Published: August 5, 2025
In pharmaceutical logistics, efficiency and reliability aren’t optional — they’re essential. Jacoby GM Pharma, one of Austria’s leading full-service pharmaceutical wholesalers, delivers over 150,000 packages daily with speed and precision. To meet rising demands, the company partnered with Extreme Networks and Anovis to modernize its network infrastructure.
Company Overview
- Third-generation family business
- Seven strategic locations across Austria
- €450 million in annual revenue
- 11 million order lines and 35 million packages annually
- 40,000 stock items, 3.2 million packages in inventory
Jacoby GM Pharma plays a vital role in Austria’s healthcare system, supplying pharmacies, general practitioners, and hospitals with lifesaving medications.
The Challenge: Outdated Network Threatening Performance
The company’s aging infrastructure was straining under the demands of modern logistics. Dependence on Wi-Fi wrist terminals for real-time inventory and paperless picking made latency and outages not just inconvenient, but disruptive.
“It became clear that we needed a network that could not only scale with our business growth but also support the operational precision we’re known for. Stability and transparency across the logistics infrastructure are critical for continuous improvement – especially when you’re moving hundreds of thousands of packages a day and relying on real-time data to keep processes running smoothly.”
The Solution: Performance and Peace of Mind
After thorough evaluation, Jacoby GM Pharma selected Extreme Networks for:
- Industry-leading network management capabilities
- Strong presence in European logistics
- Excellent value based on price-performance ratio
- Robust network management capabilities
Implementation was led by Anovis IT-Services and Trading GmbH, Extreme’s trusted DACH-region partner. The solution included:
- Extreme Fabric-based flexible architecture
Allows integration with legacy systems for a smooth transition. - Redundant paths and failover at the edge
Ensures reliable connectivity and minimal downtime. - Fabric OS at the core
Enhances network resilience and fault tolerance. - Hyper-segmentation + NAC (Network Access Control)
Strengthens security by isolating devices and users as needed. - ExtremeCloud™ IQ for analytics and monitoring
Provides real-time visibility and proactive troubleshooting.
“From the beginning, our goal was to deliver a network solution that not only met Jacoby GM Pharma’s technical requirements but also supported their high operational standards. Working with Extreme Networks allowed us to provide a scalable, future-ready infrastructure with the reliability and visibility their logistics operations demand — while ensuring a smooth and efficient deployment across sites.”
The Results: Boosted Efficiency and Visibility
Since implementation, Jacoby GM Pharma has achieved:
- Fewer network interruptions and latency issues
- Improved ERP and ZetesMedea system performance
- Error rate under 0.1%
- 15-minute warehouse throughput per order
- Greater visibility and control across locations
“With the new solution in place, we've seen a clear difference in how smoothly and reliably our systems run. The improved stability and performance have significantly reduced disruptions in our picking operations and given us better visibility across all locations — helping us maintain our high standards in accuracy, speed, and service to our customers.”
Built for Today’s Realities, Ready for Tomorrow’s Challenges
The new infrastructure doesn’t just support daily operations — it also sets the stage for innovations in:
- IoT logistics
- Automation
- Real-time data integration
“Our role was to ensure that Jacoby GM Pharma’s network wasn’t just upgraded – it was future-ready. By combining Extreme’s powerful technology with a resilient design tailored to the customer’s operations, we’ve helped build an infrastructure that supports both day-to-day efficiency and long-term transformation.”
“This network transformation has done more than solve today’s challenges — it’s given us a solid foundation for the future. With Extreme Networks and the expertise of Anovis, we now have the performance, flexibility, and visibility we need to position ourselves for future innovations in IoT logistics and automation and continue delivering critical medicines reliably across Austria.”
Extreme Networks and Anovis have equipped Jacoby GM Pharma with a high-performance, future-ready network that supports mission-critical logistics with speed, security, and resilience — so they can stay focused on what matters most: delivering vital medications every day.