How Technology Drives the Guest Experience at Sinatur Hotel & Konference
Published: August 28, 2024
Sinatur Hotel & Konference, renowned for its six unique hotels across Denmark, offers over 400 rooms and hosts events that generate terabytes of data monthly. Their exceptional performance in the "Free Wi-Fi" category on Booking.com with an average score of 8.5 is a testament to their commitment to providing seamless and memorable guest experiences. This success is largely credited to the reliable and high-performing network solutions provided by TELE IT and Extreme Networks.
Winning the 'Best Hotel Chain in Denmark' at the Danish Travel Awards is no coincidence for Sinatur Hotel & Konference. Situated in picturesque locations, their hotels range from charming old manors to modern Nordic minimalist structures. These resorts are designed to blend seamlessly with their surroundings, enhancing the guest experience whether catering to individual travelers or hosting large conferences.
To address increasing demands for network capacity and coverage, Sinatur modernized its decade-old infrastructure across all six locations. TELE IT deployed a scalable, wired, and wireless solution managed through the cloud using Extreme Networks solutions. This robust platform supports high-speed connectivity, powering modern digital amenities like digital phones and Internet-provided television. The implementation ensures network security through segmented VLANs and user profiling, providing a secure and high-performance wireless network for all guests.
Since the implementation of the new solution, we have never seen a network outage at any of the Sinatur’s six hotels.
Challenges
- Increasing network capacity to handle a growing number of devices and applications.
- Ensuring comprehensive Wi-Fi coverage across all hotel premises.
- Enhancing network security to protect against cyber threats and unauthorized access.
- Minimizing downtime during the network upgrade to ensure continuous service.
Extreme Solutions
- Extreme Wireless
- Universal Wired
- ExtremeCloud IQ
Results
- Reliable Connectivity: Continuous, high-speed Wi-Fi connectivity with no reported network outages since implementation.
- Enhanced Guest Experience: High-quality access to the network supporting diverse end-devices and advanced use cases.
- Simplified Management: Network management streamlined through the ExtremeCloud IQ platform, reducing the need for on-site IT personnel.
The quality and seamless availability of the network connection is key for the day-to-day operation of our business and - not unlike other services like food, cleaning or room service - constitutes a vital part of how customers perceive and evaluate our hotels.