ExtremeWireless Cloud – Troubleshooting

Course objective

Upon completion of this course, you will be able to:

  • Troubleshoot wireless networks
  • Use logs and troubleshooting files
  • Explain Co-operative Control Protocols, and CAPWAP and Provisioning
  • Use the troubleshooting tools in ExtremeCloud IQ
  • Setup SSH Proxy
  • Use the Client Monitor

Delivery method

Available as Classroom Instructor-led training and Virtual Instructor-led training.

Course duration

2 Days

Course Overview

You will learn how to troubleshoot wireless networks using ExtremeCloud IQ. This knowledge is reinforced through hands-on experience with networking equipment in a lab environment, where you will perform real world tasks. The class is a fast paced, fault-based scenario lab which immerses the student in real life situations requiring fault diagnosis and remedial actions. It provides students with the information and skills necessary to troubleshoot common WLAN issues using ExtremeCloud IQ tools and networking solutions.


Mandatory Prerequisites

You must be certified in ExtremeWireless Cloud – Installation and Configuration. You must be able to configure ExtremeCloud IQ confidently with minimal or no instruction.



  • How to Troubleshoot
  • Introduction to ExtremeWireless Cloud Troubleshooting
  • Tech Data, Netdump, KDDR Logs, and Rebooting
  • Co-operative Control Protocols
  • CAPWAP and Provisioning
  • RF Troubleshooting
  • Network Performance Troubleshooting
  • Troubleshooting Tools
  • Authentication and Roaming
  • Private pre-shared key (PPSK)
  • Private Pre-Shared Key Troubleshooting Tools
  • Client Monitor
  • SSH Proxy