END-OF-LIFE PRODUCTS

AEROHIVE MILESTONES FOR END OF LIFE POLICY

The foregoing policies apply for Aerohive hardware and software products and Client Service Offerings, as well as to derivatives products, across all sales regions and territories, and to all Aerohive end customers and partners.

END-OF-LIFE POLICY

Aerohive will, from time to time, have products that reach the end of their life or product lifecycle. Aerohive follows a distinct process for these end-of-life products, starting with a communication that goes to customers and channel partners announcing an end-of-product sale six months after the end-of-life announcement. After an end of sale, the product will be supported for five more years. However, after five years it will be categorized as an end-of-life product, and at that point Aerohive will cease to provide bug fixes and offer replacement hardware for the EOL product.

END-OF-LIFE PRODUCT LISTING

Access Points

ProductEnd-of-Life AnnouncementEnd-of-SaleEnd-of-Support / End-of-LifeReplacement Product
AP20Oct 4, 2010Apr 4, 2011Apr 4, 2016AP122
AP28Oct 4, 2014Apr 4, 2011Apr 4, 2016To Be Announced
AP110Jan 27, 2014Jul 26, 2014Jul 26, 2019AP122
AP120Apr 19, 2013Oct 18, 2013Oct 18, 2018AP122
AP121Feb 1, 2017Aug 1, 2017Aug 1, 2022AP122
AP122XOct 1, 2019Mar 31, 2020Mar 31, 2025To Be Announced
AP130Oct 1, 2019Mar 31, 2020Mar 31, 2025To Be Announced
AP141Feb 1, 2017Aug 1, 2017Aug 1, 2022To Be Announced
AP170Jul 6, 2015Jan 6, 2016Jan 6, 2021To Be Announced
AP230Oct 1, 2019Mar 31, 2020Mar 31, 2025To Be Announced
AP245XOct 1, 2019Mar 31, 2020Mar 31, 2025To Be Announced
AP320Nov 15, 2012May 15, 2013May 15, 2018To Be Announced
AP340Nov 15, 2012May 15, 2013May 15, 2018To Be Announced
AP330Nov 18, 2016May 18, 2017May 18, 2022AP250
AP350Nov 18, 2016May 18, 2017May 18, 2022To Be Announced
AP370Apr 5, 2016Oct 5, 2016Oct 5, 2021AP250
AP390Apr 5, 2016Oct 5, 2016Oct 5, 2021To Be Announced
AP550Oct 1, 2019Mar 31, 2020Mar 31, 2025AP650
AP630Oct 1, 2019Mar 31, 2020Mar 31, 2025To Be Announced
AP1130Oct 1, 2019Mar 31, 2020Mar 31, 2025To Be Announced

Routers & Switches

ProductEnd-of-Life AnnouncementEnd-of-SaleEnd-of-Support / End-of-LifeReplacement Product
BR100Nov 18, 2016May 18, 2017May 18, 2022XR200P
BR200Nov 18, 2016May 18, 2017May 18, 2022XR200P
BR200LTENov 18, 2016May 18, 2017May 18, 2022XR200P
BR200-WPOct 17, 2017May 17, 2018Jan 17, 2023XR200P
SR2024Apr 7, 2014Apr 7, 2014Apr 7, 2019SR2224P
SR2024POct 8, 2018Feb 28, 2019Feb 28, 2024SR2224P
SR2124PAug 27, 2018Dec 1, 2018Jan 28, 2024SR2324P
SR2148PAug 27, 2018Dec 1, 2018Jan 28, 2024SR2348P

Management

ProductEnd-of-Life AnnouncementEnd-of-SaleEnd-of-Support / End-of-LifeReplacement Product
1U-Appliance for HiveManager & Virtual GatewayJul 10, 2018Jan 7, 2019Jan 7, 2024HiveManager Virtual Appliance and VPN Gateway Virtual Appliance
Client ManagementJan 1, 2016Jan 1, 2016Apr 1, 2021N/A
GuestManagerFeb 12, 2013Feb 12, 2013Feb 12, 2016HiveManager Public Cloud, HiveManager Private Cloud, HiveManager Local Cloud, or A3
HiveManager 1U
Appliance
Apr 19, 2013Apr 19, 2013Apr 19, 2016HiveManager NMS
Virtual Appliance or
HiveManager 1U High
Capacity Appliance
HiveManager 2U NMS ApplianceNov 15, 2013Nov 15, 2013Nov 15, 2017HiveManager NMS
Virtual Appliance
HiveManager Classic On-PremisesOct 1, 2019Mar 31, 2020Mar 31, 2025HiveManager Private Cloud
HiveManager Classic Online (Public Cloud)Oct 1, 2019Mar 31, 2020Mar 31, 2023HiveManager Public Cloud
HiveManager Classic Virtual Gateway Virtual Appliance (VG VA)Oct 1, 2019Mar 31, 2020Mar 31, 2025Talk to your Aerohive / Extreme Networks Sales Representative
HiveManager NG Perpetual License & Support
(For New Customer Orders)
Oct 8, 2018Dec 31, 2018N/AReplacement products contain both a subscription-based license and a termed support contact (Select or Partner), and are currently supported on the HiveManager Portable Cloud (NGVA).
ID ManagerOct 1, 2019Mar 31, 2020Mar 31, 2023HiveManager Public Cloud, HiveManager Private Cloud, HiveManager Local Cloud, or A3
Student ManagerSep 8, 2016Mar 10, 2017Mar 10, 2022N/A

Support

ProductEnd-of-Life AnnouncementEnd-of-SaleEnd-of-Support / End-of-LifeReplacement Product
HiveCare Connect, HiveCare Callback, HiveCare PreferredJul 1, 2019Jan 1, 2020N/AHiveCare Community
Classic (8×5) Support ProgramJun 9, 2016Jul 7, 2016Jul 7, 2016Universal 24/7 Support; please read announcement here.
Cloud-Enabled VPN GatewayApr 1, 2015Apr 1, 2015Apr 1, 2020VPN Gateway Virtual Appliance
Select Model Specific Support SKUsJun 9, 2016Jul 7, 2016Jul 7, 2016Universal 24/7 Support; please read announcement here.
Incident PacksOct 2, 2010Apr 4, 2011Apr 4, 2011Standard Support
Contracts