AEROHIVE HIVECARE™
SUPPORT

EVERYTHING YOU NEED TO ENSURE YOUR NETWORK RUNS SMOOTHLY

From planning to maintenance, HiveCare Support gives you choice and peace-of-mind to insure you have world-class support experience, true value, and lasting satisfaction with all your Aerohive products and services.

HIVECARE SUMMARY

 Hivecare ConnectHivecare SelectHivecare PreferredHivecare Alliance
Coverage24x724x724x724x7
Tier - Severity 1T1T1T2T2
Tier - Severity 2-4T1T1T1T2
S1 SLA1 Hour1 Hour1 Hour1 Hour
S2 SLA2 Hours2 Hours1 Hour1 Hour
S3 SLA4 Hours4 Hours3 Hours2 Hours
S4 SLA2 Days2 Days1 Day8 Hours
Accredited Contacts4 Engineers4 Engineers6 Engineers12 Engineers
Geography ServedGlobalGlobalGlobalGlobal
Extended Product Protection – RMA DeliveryNBDNBDNBDNBD
Extended Product Protection – ReplacementRefurbishedRefurbishedRefurbishedRefurbished
DOA ReplacementNewNewNewNew
SW Updates & UpgradesYesYesYesYes
Focused PodNoneNoneYesYes
Professional ServicesNoneNoneNone5 Days
Operational ReviewsNoneNoneBi-annualQuarterly
On-site Custom Technical TrainingNoneNone2 Days2 Days