What Does It Mean to Be a Customer-Driven Networking Company?

Norman Rice Published 1 Oct 2018

Digital transformation is changing the way the world does business, and more importantly, it is enabling a whole new customer experience – and with that, new customer expectations

At Extreme Networks, we know digital transformation is top of mind for customers, but 20th century networking is holding them back. They are looking for a network provider to challenge the status quo. They want a networking partner that will collaborate with them to develop right-sized solutions on their terms. In this digital era, customers need a provider that will help them drive competitive advantage, accelerate innovation and improve customer experience.

These tenets define who we are. Our commitment is to customer success. We collaborate with our customers to build software-driven solutions from the enterprise edge to the cloud that are agile, adaptive and secure to enable digital transformation. As a result, customers have rated our 100% in-sourced services and support number one in the industry. We have more than 30,000 customers around the world, including more than half of the Fortune 50, but we continue to value the attributes of a small company by remaining nimble and responsive to ensure customer success. 

We are relentless in our commitment to helping customers and partners build networks which accelerate their digital transformation and drive disruption on their terms. We call this Customer-Driven Networking™.

Customer-Driven Networking – Core Tenants

We don’t win until the customer does. We’re not driven by our stock price, but rather our customer. That’s how we win!

Ed Meyercord President and CEO, Extreme Networks

After more than two decades in business, one thing we at Extreme know for certain is that technical know-how is not enough to sustain customers and attract new ones. As such, customer-service fundamentals are central to everything we do. At its core, Customer-Driven Networking is about listening to customers and building the solutions they need. We make our decisions with customers in mind. Even though our technology acquisitions, we stayed focused on customers and ensuring their needs were exceeded.

“The idea that Extreme continued our relationship and didn’t just throw us to a partner, but actually stepped up and took it over themselves, that to me is the real story here. You not only saved the customer but you validated your reputation as well. It can also put someone’s mind at ease: if it’s a partner they’ve never heard of before and Extreme is the manufacturer behind that partner, I can assure them that they’ll stand behind their product and brand.”Glenn Johnson, VP of Technology, Carolina Hurricanes

Ultimately, what we want to do is make it easy for customers to deliver better business outcomes. Here are some of the many ways our Customer-Driven Networking approach provides our customers value:

Agile, Adaptive & Secure Innovation  Leveraging classic Extreme know-how and the knowledge and technology gained through acquisition, we offer industry-leading edge, campus and data center solutions via our Smart OmniEdge,Agile Data Center and Automated Campus portfolios.

“Extreme’s solutions are exactly what we need based on our vision to improve the overall experience at our hospital.”Simon Gilbrook, IM&T Network Specialist, West Suffolk Hospital NHS Trust

Dependable Support and Services –  Extreme backs every solution with the #1 rated industry support team that is 100% in-sourced. Our world-class support and service teams maximize the effectiveness of your network and create unmatched ROI.

“In the past, we have found that while there is a lot of choice when it comes to finding technology providers, one that is committed to working with you through deployment and beyond is much more difficult. We chose to work with Extreme Networks to refresh our infrastructure as our experience working with them for our switching needs assured us that we wouldn’t just get the products we wanted but also the service and support to deliver a network tailor-made for an effective learning environment.”Grant Weaver, IT Director, American School of Dubai

Right Size to Do Business With – With thousands of customers around the globe, Extreme remains nimble and responsive to ensure customer success. We move quickly to meet customers where they have needs. We believe in helping our customers connect beyond the network to strengthen their relationships with those they serve.

In addition, with Extreme Capital Solutions we offer competitive and flexible financing – including subscription, capital leasing and usage business models – to customers, partners and prospects looking to acquire Extreme Networks’ solutions.

“Extreme Capital Solutions is one of the best deals we’ve made. It helps us launch new customer deployments quickly and makes the business case easy to explain, which builds trust. It also allows us to test new colocation services or take a new direction with very little risk.” –Seppo Ihalainen, Managing Director, Ficolo Oy

What Does Customer-Driven Networking Mean for You?

If I were to describe Extreme in a couple of words, it really goes back to their motto of customer-driven networking. Their support definitely comes to mind because they enable businesses like us to really have a good network that we pass along to our employees.” – Darin Seiler, Network Engineer, Sauder Woodworking Company

As an organization, we are 100 percent committed to delivering better business outcomes for your organization. We call this Customer-Driven Networking. For more, watch this video: 

 

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