To our valued customers and partners:
Around the world, we are adjusting to a new reality in every part of our lives as a result of the COVID-19 pandemic. As a business, and as individuals, we extend our sympathy to all that are impacted. We also offer our gratitude to those workers and organizations that are on the front lines battling this unprecedented event.
As the Coronavirus and its impact continues to evolve and develop, we at Extreme have taken steps to keep our families healthy and keep our business up and running. We are following guidance from local health officials, the CDC, and the WHO to stop the spread of the virus, including requiring that all employees able to do so work from home. Our entire global team is leveraging collaboration and communication tools to provide you, our customers and partners, with uninterrupted, dependable solutions and service support.
Service and Support
Our Global GTAC is fully operational and actively addressing customer needs. Our teams are responding to customer issues and working open cases to resolution. For cases that require additional testing or troubleshooting, we have established remote access to labs and live lab access. Our professional services teams are working with customers in adherence to local protocols to ensure projects and connectivity are implemented and providing services to ensure customer environments are able to support their remote working needs.
Events and Meetings
At this time, we are still planning to move forward with our Extreme Connect Americas and Extreme Connect Europe user conferences, scheduled to take place June 1-4 in Nashville, Tennessee and September 14-17 in Berlin. However, in the near term we are postponing in-person events while turning others into virtual events, including webinars and live-streams.
Supply Chain and RMA Support
Extreme is working closely with our supply chain and logistics partners to overcome industry-wide disruptions associated with the virus. Our teams are in touch on a daily basis to secure material supply, safely re-initiate production and distribution, and mitigate impact. We have enacted our business continuity plan with our Service RMA partners to reduce disruption of getting advanced replacements when required. Our teams are providing regular updates to our partners and distributors to ensure minimal impact to customer orders and planned projects. If you have any questions or concerns, please contact your account team to ensure your project is not impacted.
Technology Solutions to Help
We are offering a range of technology and services to ease the connectivity challenges our customers and partners are experiencing at this time:
We have an amazing team at Extreme that is here for you. All of us stand ready to assist you in any way we can so you can continue to thrive and advance in the months to come. As we go forward, we’ll keep you updated. In the meantime, please reach out with questions, ideas, and feedback.
President and CEO