With Extreme Networks, Community Mental Health Center Expands Telemedicine Capabilities and Improves IT Satisfaction Scores by More Than 20 Points
SAN JOSE, Calif., May 7, 2019 /PRNewswire/ — For every hour spent with patients, physicians spend two hours with electronic medical record systems and other computer-based work, putting a major strain on their ability to provide care, according to a recent paper by the Harvard Global Health Institute. When slow network performance turned that two hours into four or more for clinicians at Bowen Center, the organization selected Extreme Networks, Inc. (Nasdaq: EXTR) to overhaul its network infrastructure, simplify network management and lay the foundation for unified collaboration and telemedicine—ultimately delivering a better experience for medical staff and enhanced care for patients.
Bowen Center is a leading provider of mental health care in northern Indiana, servicing 21 counties with nearly 1,300 staff. Clinicians across the Bowen network were struggling with several challenges, including slow interaction times on electronic medical record (EMR) systems, failing wireless connectivity and the inability to deliver telemedicine. At its worst, unplanned outages to the EMR system were happening daily due to both network and data center problems, and staff was unable to function at core locations. This put a major burden on clinicians, who were forced to work longer hours than necessary while they dealt with tasks as simple as uploading documents.
With many practitioners on the brink, Bowen’s IT team moved quickly to remove consumer-grade equipment from each location and replace it with ExtremeMobility™ and ExtremeSwitching™ products from Extreme’s Smart OmniEdge™ solution, meeting the immediate on-site needs for scalable bandwidth and functioning EMR systems. As new deployments went live at each site, Bowen took advantage of Extreme Management Center™ to take a deeper look at local issues and solve them before they became problems for staff. By automating simple tasks through good network management, Bowen transformed its network from a chokepoint of productivity to an intelligent utility that now drives better performance and forward-looking initiatives.
Andrew Grimm, Vice President of Information Technology, Bowen Center
“At an organization like Bowen, the role of IT is to provide network stability so our staff can deliver the best possible patient care. Extreme has put us in the position where our clinicians believe us when we say we care about making them as effective and efficient as possible. The reliability of Extreme’s solutions has removed many of the challenges that were plaguing our staff and their ability to do their job. Further, the high level of performance those solutions deliver is allowing us to expand into new areas like telehealth, so we can continue to elevate the patient experience.”
Bob Zemke, Director, Healthcare Solutions, Extreme Networks, Inc.
“Healthcare providers do invaluable work every day, which is why it is sad to hear that many still struggle with performance issues that are solvable. Through our partnership with Bowen Center, we can relieve that tension on medical staff, speeding up slow-moving administrative work that is adding hours onto their day, while providing the groundwork for new innovations. Our focus is to give healthcare providers a smart, agile network that can serve as the foundation for excellent, innovative patient experiences that challenge the status quo – whether that’s a simple task like ensuring wireless connectivity or a more complex initiative like telemedicine or IoT deployments, our goal is to be the engine that drives transformation.”
The Future of Healthcare will be on display in full-force at the Extreme Connect User Conference, May 13-16, 2019 in Nashville, Tennessee. For more details and to register, click here.
About Extreme Networks
Extreme Networks, Inc. (EXTR) delivers software-driven solutions from the enterprise edge to the cloud that are agile, adaptive, and secure to enable digital transformation. Our 100% in-sourced services and support are number one in the industry. Even with 30,000 customers globally, including half of the Fortune 50 and some of the world’s leading names in business, hospitality, retail, transportation and logistics, education, government, healthcare and manufacturing, we remain nimble and responsive to ensure customer and partner success. We call this Customer-Driven Networking™. Founded in 1996, Extreme is headquartered in San Jose, California. For more information, visit Extreme’s website or call 1-888-257-3000.
Extreme Networks and the Extreme Networks logo are either trademarks or registered trademarks of Extreme Networks, Inc. in the United States and/or other countries. Other trademarks are the property of their respective owners.
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SOURCE Extreme Networks, Inc.
Christi Nicolacopoulos,603-952-5005, PR@extremenetworks.com