ServiceNow IT Service Management (ITSM) is the world's most innovative service management solution and helps enterprises deliver resilient services that increase productivity and create amazing experiences. ExtremeCloud IQ – Site Engine extends the value of ExtremeCloud IQ by enabling a cloud migration path from a local/on-premises operational model and provides network management and orchestration for legacy noncloud native and third-party devices.
ExtremeCloud IQ customers can simply open ExtremeCloud IQ – Site Engine from within their ExtremeCloud IQ application via a single sign-on. In addition, ExtremeCloud IQ – Site Engine offers an open northbound API for customized integrations to key enterprise platforms such as ServiceNow®. It offers an intuitive graphical way to easily automate network tasks by creating workflows via scripts (i.e. Python). Workflows can be triggered by any event like threshold reached, syslog message or trap received, user action, or even an external API call.
The goal of integrating ExtremeCloud IQ – Site Engine with ServiceNow is to enable the detection of network issues and have them trigger a ServiceNow workflow that provides contextual technical data. The network issue will create an alarm within ExtremeCloud IQ – Site Engine. Upon triggering an alarm, a workflow is launched to extract the details of the network event and a ServiceNow ticket is opened as per the instruction set defined within the API scripts and populated with supporting data gathered from the network.
Network administrators benefit by having the ticket automatically created in ServiceNow® for specific network events, thereby saving the time and effort of manually opening the ticket themselves and effectively translating to financial savings for the enterprise.