The Best Measure of a Brand: Extreme Networks Trusts Customer Feedback to Guide Progress

It’s no secret that the world of technology feeds—at least in part—on hype. And while we love excitement, we’re also pragmatic. Egos, opinions, and speculation can all become too entrenched in the decisions brands make. The real story about a brand is always contained in the customer experience.

At Extreme Networks, we are being intentional about our commitment to building trusting relationships with customers. More than just a verbal commitment or a marketing tagline, this commitment means dedicating our attention and actions to pursuing the outcomes and results our customers want most. And the most basic part of that pursuit?

Listening.

We’re all ears

To us, “customer-centric” means actively seeking out and valuing the opinions of those who use our products.

This commitment is part of why we’ve been recognized as a leader in the Gartner® Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure for six consecutive years. Leveraging platforms like Gartner Peer Insights, we’ve gathered momentum in our journey to listen closely to customers ranging from IT professionals and analysts to decision-makers and executives. In fact, we’ve been named a Gartner Peer Insights Customers’ Choice for Wired and Wireless LAN Access Infrastructure—six years in a row.

And now, we're inviting you to the next stage of our customer connection: our newest partnership with TrustRadius.

How to share your feedback

We invite you to share your experience and help us continue to innovate and improve our solutions and services. If you use Extreme Wireless or ExtremeCloud IQ, we urge you to consider leaving us a review on TrustRadius and be part of one of the most trusted review and decision-making platforms online today.

Here’s how you can make your voice heard for Extreme Networks and help us continue to innovate in a customer-centric direction:

1. Visit the TrustRadius website.
2. Search for “ExtremeWireless” or “ExtremeCloud IQ.”
3. Click “Write a Review” and get started sharing your Extreme experience.

Living out our commitment to customer satisfaction

Let’s be clear: without Extreme customers, there is no Extreme. It’s something that sounds so basic, but it’s a great metronome for progress, the answer to the ever-present drumbeat of innovation: “What next?”

We have the privilege of working with so many of the best names across countless industries. From high-profile sports leagues that thrill us, global enterprises that drive business and sustain our supply chain, to critical educational institutions nurturing our next generation of leaders and innovators, these are customers that know what they need and what they want.

Just take a look at the Worchester Red Sox, a baseball powerhouse that experienced zero latency and zero drops in the three years since they modernized their stadium with Extreme Networks solutions. Or ask the Hippodrome Casino, a beloved London venue that partnered with Extreme to achieve an 84% reduction in alerts despite doubling network traffic.

These successes are more than just numbers. These and other customer stories represent our commitment to meeting and exceeding customer expectations—providing the reliable and high-performing networks that propel them to success.

TrustRadius has earned a reputation as a highly credible technology decision platform, helping buyers confidently make decisions. TrustRadius provides comprehensive, vetted product information and customer-generated content, including vetted reviews from real-life users of technology solutions. What better way to get Extreme Networks in front of more buyers and get the real details from our amazing customers?

We want to hear from you

Our ask is simple: share your unique Extreme Networks experience. You can do so quickly and easily by visiting the TrustRadius website, searching for “ExtremeWireless” or “ExtremeCloud IQ,” and writing a personal review to share your Extreme experience.

We can’t wait to hear your feedback! Thank you for being part of the Extreme Networks community.