Maintenance Services

Maximize Your Network with Maintenance Services

Our customers want the security of knowing that they have access to network expertise when the unexpected happens. Extreme offers you options for maintenance coverage, based on your staff and needs. We’ll provide you with:

  • Our award winning technical assistance 24x7x365
  • Software updates and upgrades
  • Hardware replacement options
  • Web support

Discover Your Options

Get full access to around-the-clock, direct support for any network issue that comes your way.

 Your network is the backbone that supports the life of your business, and there’s no negotiating when it comes to staying connected. Break-fix problems come up from time to time, but you don’t have to let them halt business operations. Do you have the always available support you need to guarantee you can continuously deliver IT at the speed of business?

The need for configuration assistance or hardware problem resolution can be overcome quickly with the right support, and your network will never know the difference. The core of your network deserves superior protection, and that requires a rock solid maintenance plan that you and your networking team can rely on when something goes awry.

At Extreme Networks, there are no boundaries for solving customer problems. In the event of the unexpected, we work together effectively with all departments to minimize disruption and maximize productivity.

What ExtremeWorks Maintenance Services Delivers

  • Award-winning technical assistance available nonstop
  • Software updates and upgrades
  • Hardware replacement options
  • Web support
  • Complete ExtremeWorks knowledge base
  • Next-day delivery for faulty product replacement

ExtremeWorks Maintenance Services mean there are no boundaries for problem solving.

  • Gain the permanent networking expertise you need when things go wrong and take advantage of an engineering knowledge pool with extensive industry tenure.
  • Relieve your IT team from the demands of unfamiliar crisis scenarios and redirect their energies to the projects that align with their talents and contribute to business.
  • Count on a support team with an average tenure of 12 years. No matter who you talk to, they’re wearing an Extreme Networks badge.
  • Rely on consistent first person resolution. If you call ExtremeWorks with a problem, we won’t transfer you from tier-to-tier. Your dedicated engineer will close your case.

The Extreme Partnership You Can Count On

ExtremeWorks Maintenance representatives sit with the original builders of the products that keep your network running. When you choose Extreme, you choose partnership, built on 100% in-sourced engineering expertise to solve your most pressing networking challenges. If the unexpected strikes, the first person you speak to will be the last in almost any scenario. Protect the core of your network with ExtremeWorks Maintenance Services.


Find out Support Details on ExtremeCloud

Our ExtremeCloud product is a resilient and scalable cloud-based network management solution offered by Extreme Networks as a subscription service. ExtremeCloud is designed and optimized to take advantage of the elasticity, resiliency, and scalability provided via state-of-the-art data centers distributed strategically for worldwide availability.

Find out more about ExtremeCloud


Affordable Support with E-Rate Maintenance

If you’re an eligible school or library looking for an affordable way to get the best support on your Extreme Networks equipment, check out our E-Rate Maintenance Services. We take care of your network so you can focus on the important job of education.

 

ExtremeCloud Educational Program Subscription Service

 

E-Rate Service Description

Learn about E-Rate Maintenance Services

Extreme Campus Agreement

If you’re an educational institution find out how an Extreme Campus Agreement (ECA) can help you obtain Extreme Networks software, professional services and ExtremeWorks support coverage all for an affordable per student price. You also receive automatic software access and ExtremeWorks support coverage at no additional charge for new hardware purchased during the term. Simplify your IT budgeting process with predictable annual planning.

 

Listen to the Extreme Campus Agreement Between Two Boxes

Learn about Extreme Campus Agreement (ECA)