TERMS AND CONDITIONS OF SALE AND SERVICES
CAREFULLY READ THE FOLLOWING LEGAL AGREEMENT. FOR PURPOSES OF THIS AGREEMENT, “PRODUCTS” REFERS TO: (A) EXTREME PRODUCTS, (B) CONSULTING, SUPPORT AND MAINTENANCE SERVICES PACKAGES AS IDENTIFIED ON EXTREME’S PRICE LIST; (C) ANY NON-EXTREME PRODUCTS THAT ARE BRANDED BY A THIRD PARTY ENTITY (A “THIRD PARTY”) AND SOLD BY EXTREME HEREUNDER (THE “THIRD PARTY PRODUCTS”), (D) ANY SOFTWARE CONTAINED IN EXTREME PRODUCTS AND ANY UPDATES THERETO (THE “EXTREME SOFTWARE”) AND (E) ANY SOFTWARE CONTAINED IN THIRD PARTY PRODUCTS, AND ANY UPDATES THERETO (THE “THIRD PARTY SOFTWARE”)(THE EXTREME SOFTWARE AND THIRD PARTY SOFTWARE SHALL BE REFERRED TO TOGETHER AS THE “SOFTWARE”). SERVICES AS DEFINED IN SECTION (B) ABOVE, AND PROFESSIONAL CONSULTING SERVICES AVAILABLE FOR PURCHASE (COLLECTIVELY, “SERVICES”), SHALL BE SUBJECT TO ADDITIONAL TERMS AND CONDITIONS AS REFERENCED HEREIN. USE OR RESALE OF THE PRODUCTS CONSTITUTES ACCEPTANCE BY YOU (“PURCHASER”) OF THESE TERMS AND CONDITIONS. EXTREME SHALL NOT BE BOUND BY ANY ADDITIONAL, INCONSISTENT AND/OR CONFLICTING PROVISIONS IN ANY AGREEMENT (INCLUDING WITHOUT LIMITATION ANY RESELLER OR DISTRIBUTOR AGREEMENT BETWEEN PURCHASER AND EXTREME NETWORKS), ORDER, RELEASE, ACCEPTANCE OR OTHER WRITTEN CORRESPONDENCE FROM PURCHASER UNLESS EXPRESSLY AGREED TO IN WRITING BY EXTREME.
“Extreme” shall mean Extreme Networks, Inc., and its approved subsidiaries (including Extreme Networks Ireland Limited) that are authorized to accept purchase orders hereunder as further identified in Purchaser’s applicable order documentation.
The price of the Products shall be set forth in Extreme’s price list then in effect when Extreme accepts Purchaser’s order or when such items are shipped, whichever is lower, less any applicable discount. Extreme reserves the right to change its price list without prior notice. Prices do not include freight, insurance, or other similar charges. Any such charges will be added to the price or separately invoiced to Purchaser. Prices, associated costs, fees and charges, if any, and terms and conditions attributable to Services (including both professional services and support / maintenance Services) are as published here: http://extremenetworks.com/support/policies.
2. Payment Terms
Purchaser shall pay all invoices issued under this Agreement within thirty (30) days from date of invoice. Shipments, deliveries, and performance of work will at all times be subject to the approval of Extreme’s credit department and Extreme may at any time decline to make any shipments or deliveries or perform any work except upon receipt of payment or upon terms and conditions or security satisfactory to Extreme. Purchaser hereby grants a security interest in the Products sold under this Agreement and the proceeds thereof until payment of the full purchase price to Extreme. Purchaser agrees to execute any financing statements, continuation statements, or other documents as Extreme requests to protect its security interest.
Purchaser will pay or reimburse Extreme for all sales, use, value-added and other taxes (except taxes on Extreme’s net income), and all customs, duties and tariffs now or hereafter claimed or imposed by any governmental authority upon the sale of the Products or licensing of the Software to Purchaser, or upon payment to Extreme under this Agreement.
4. Shipment and Delivery
4.1. Shipment of Products
Extreme will use commercially reasonable efforts to ship the Products at the times requested in purchase orders accepted by Extreme (in partial or full shipments); provided, however, in the event of shortages of labor, energy, components, raw materials or supplies or interruption of Extreme Networks’ production or for reasons beyond Extreme Networks’ reasonable control, shipment may be delayed by Extreme Networks without liability. Without liability to any person and without prejudice to any other remedy, Extreme may withhold or delay shipment of any order if you are late in payment or are otherwise in default under this Agreement.
4.2. Delivery and Acceptance of Products
Extreme will deliver Products to Purchaser as follows: (i) if shipped to a destination in the United States, delivery of Products will be made F.O.B. (Extreme’s place of shipment) (INCOTERMS 2000) and risk of loss or damage to the Products will pass to Purchaser upon delivery of the Products to the carrier at the F.O.B. point, and (ii) if shipped to a destination outside the United States, delivery will be EX WORKS (Extreme’s facility or place of manufacture) (INCOTERMS 2000) and risk of loss or damage to the Products will pass to Purchaser when the Products are placed at the disposal of Purchaser. Subject to Section 2.2 (“Security Interest”), title to the Products (other than the Software and Documentation (as defined in Section 5 (“License; Title”)) will pass to Purchaser upon Extreme’s tender of delivery to the carrier for shipment. The Products will be deemed accepted by Purchaser upon shipment.
The Extreme Software is licensed subject to the terms and conditions of the then-current Extreme End User License Agreement for such Software in effect at the time the Software is provided. In the case of Third Party Software, the Third Party Software is licensed by the third party to the Purchaser subject to any applicable terms and conditions. Purchaser agrees that Purchaser will not attempt, and if Purchaser is a corporation, Purchaser will use Purchaser’s best efforts to prevent Purchaser’s employees and contractors from attempting, to reverse engineer, disassemble, modify, translate, create derivative works, rent, lease, loan, distribute or sublicense the Products, in whole or in part. Title to and ownership of the Software and Documentation, and any improved, updated, modified or additional parts thereof, and all copyright, patent, trade secret, trademark and other intellectual property rights embodied in the Products, shall at all times remain the property of Extreme or Extreme’s licensors.
6. Warranty to Purchaser for Extreme Products
6.1. Limited Warranty
Extreme warrants Extreme Products solely to Purchasers and pursuant to the terms and conditions of the warranty as published on Extreme’s website under Extreme Networks Support Policies and Guidelines and applicable End User License Agreement as posted at http://extremenetworks.com, and/or is delivered with the Extreme Products. In the event of a failure of any Extreme Product to comply with the foregoing warranty during the applicable warranty period (a “Defect”), Extreme shall, at its option, repair or replace the Extreme Product or refund the fees paid by Purchaser for such Extreme Product (following Purchaser’s return of the Extreme Product), or provide a workaround for the Defect. Products provided as replacement products may be new or refurbished products. The foregoing sets forth Purchaser’s sole and exclusive remedies for a breach of the above limited warranties. Extreme makes no warranty as to the Third Party Products and Third Party Software.
6.2. Return Procedures
Third Party Products are not returnable to Extreme. Extreme Products shall be non-returnable except as provided in Section 6.1 (“Limited Warranty”) or under a current maintenance support entitlement. Prior to any return by Purchaser of any Extreme Product, Purchaser shall obtain a return material authorization (“RMA”) from Extreme. Purchaser shall return the entire contents of the defective Extreme Product and dated proof of purchase for the defective Extreme Product, if requested by Extreme, marked with the RMA number, to Extreme’s designated repair facility, freight prepaid within thirty (30) days of receipt of the RMA, with a written statement describing the Defect. Extreme shall only be obligated under its warranty for Extreme Products with Defects which are reproducible by Extreme in the execution environment. Extreme will pay the transportation charges (excluding taxes, duties and customs) in accordance with the warranty program or support plan purchased for such Extreme Product. Extreme may refuse any Extreme Product not accompanied by an RMA and such refused shipments will be returned to Purchaser freight collect. Purchaser retains sole responsibility for risk of loss or damage to Extreme Products during shipment to and from Extreme hereunder. Replacement products will be warranted for the remaining warranty period of the original Product.
6.3. Disclaimer of Warranties
EXCEPT AS SET FORTH ABOVE, THE PRODUCTS AND SOFTWARE ARE PROVIDED “AS IS” AND EXTREME AND ITS SUPPLIERS AND AUTHORIZED PARTNERS MAKE NO OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, REGARDING PRODUCTS, EXCEPT TO THE EXTENT SUCH EXCLUSIONS OR LIMITATIONS ARE PROHIBITED BY APPLICABLE LAW. ALL IMPLIED WARRANTIES AS TO SATISFACTORY QUALITY, PERFORMANCE, MECHANTABILITY, FITNESS FOR PARTICULAR PURPOSE OR NONINFRINGEMENT ARE EXPRESSLY DISCLAIMED. YOU ASSUME RESPONSIBILITY FOR SELECTING THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR YOUR USE THEREOF. WITHOUT LIMITING THE FOREGOING PROVISIONS, EXTREME MAKES NO WARRANTY THAT THE SOFTWARE WILL BE ERROR-FREE OR FREE FROM INTERRUPTIONS OR OTHER FAILURES, OR THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO PURCHASER.
Purchaser may obtain maintenance and support services for Extreme Products by contacting Extreme for the appropriate maintenance agreement, subject to the terms thereof. Such terms and conditions are as further described in Extreme’s terms of support published here: http://extremenetworks.com/company/legal/terms-of-support/. Extreme may, in its sole discretion, impose additional charges for updates and new versions of Extreme Products that encompass features or functions not performed by the Extreme Products as originally sold to Purchaser. Maintenance and support services for Extreme Products will be provided to Purchaser in accordance with the terms and conditions associated with such service. Extreme will not provide any maintenance or support services for Third Party Products. Maintenance and/or support services may be provided by Third Party subject to any applicable Third Party terms and conditions.
8. Limitation of Liability
IN NO EVENT WILL EXTREME BE LIABLE TO PURCHASER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS AND LOST SAVINGS, HOWEVER CAUSED, WHETHER FOR BREACH OR REPUDIATION OF CONTRACT, TORT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE, WHETHER OR NOT EXTREME WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. NOTWITHSTANDING ANY OTHER PROVISIONS OF THIS AGREEMENT, EXTREME’S TOTAL LIABILITY TO PURCHASER ARISING FROM OR IN RELATION TO THIS AGREEMENT OR THE PRODUCTS SHALL BE LIMITED TO THE TOTAL PAYMENTS TO EXTREME UNDER THIS AGREEMENT FOR THE RELEVANT PRODUCTS. IN NO EVENT WILL EXTREME BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS. THE FOREGOING LIMITATIONS SHALL NOT APPLY TO DAMAGES ARISING FROM DEATH OR PERSONAL INJURY IN ANY JURISDICTION WHERE SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH EXCLUSIONS MAY NOT APPLY TO PURCHASER.
9. Confidential Information
Purchaser agrees to exercise at least the same degree of care to safeguard the confidentiality of the Products and any other confidential information of Extreme as Purchaser would exercise to safeguard the confidentiality of Purchaser’s confidential information, but not less than reasonable care. Purchaser agrees not to (i) disclose to any third party any confidential information of Extreme; (ii) reproduce the Products or any portion thereof in any form or medium, or (iii) use the Products or other confidential information of Extreme for any purpose not specified in this Agreement. Purchaser warrants that all persons having access to the Products or other confidential information of Extreme under this Agreement will abide by the obligations set forth in this Section 9. Purchaser agrees not to remove or destroy any copyright, logo, trademark, trade name, proprietary markings, or confidentiality legends placed upon or contained within the Products, its containers or Documentation. Purchaser agrees to comply with all legends that appear on or in the Products.
10. Term and Termination
The term of this Agreement shall continue unless terminated in accordance with this Section. Extreme may terminate this Agreement at any time upon (i) bankruptcy, insolvency or receivership of Purchaser; or (ii) any material default by Purchaser of this Agreement not cured within thirty (30) days after Purchaser receives written notice thereof.
11. Export Control
In exercising its rights under this Agreement, Purchaser agrees to comply strictly and fully with all export controls and regulations imposed on the Products by the US and any country or organization or nations within whose jurisdiction Purchaser operates or does business.
12. Government Rights
If Products are being acquired by the U.S. Government, the Software and related Documentation is commercial computer software and commercial computer software documentation developed exclusively at private expense, and (i) if acquired by or on behalf of a civilian agency, shall be subject to the terms of this computer software license as specified in 48 C.F.R. 12.212 of the Federal Acquisition Regulations and its successors; and (ii) if acquired by or on behalf of units of the Department of Defense (“DoD”) shall be subject to the terms of this commercial computer software license as specified in 48 C.F.R. 227.7202, DoD FAR Supplement and its successors.
13. General Provisions
Purchaser shall not assign this Agreement or transfer any of the rights, duties, or obligations arising under this Agreement without the prior written consent of Extreme. This Agreement shall be binding upon, and inure to the benefit of, the successors and permitted assigns of the parties. This Agreement will be governed by and construed according to the laws of California, without regard to that body of law controlling conflicts of law. In the event of any dispute or claim arising out of this Agreement, the parties hereby submit to the jurisdiction of the federal and state courts located in Santa Clara County, California, as applicable. This Agreement may be amended or supplemented only by a writing that refers explicitly to this Agreement and that is signed on behalf of both parties. No waiver will be implied from conduct or failure to enforce rights, and no waiver will be effective unless in a writing signed on behalf of the party against whom the waiver is asserted. If any part of this Agreement is found invalid or unenforceable that part will be enforced to the maximum extent permitted by law and the remainder of this Agreement will remain in full force. This Agreement represents the entire agreement between the parties relating to its subject matter and supersedes all prior representations, discussions and agreements, whether written or oral.
LAST REVISION: 8/20/2015