Largest Thrift Store Chain in North America Selects Wireless Retail Solution from Extreme
Published: November 8, 2023
Savers has expanded and modernized tremendously in the last decade. They added a call center located in El Paso, Texas to offer outsourced services to smaller charity organizations that did not have infrastructure in place to schedule operations like donation pick-ups and trucking operations. They had also expanded their headquarters in Washington and were supporting 10 regional distribution centers and warehouses.
Challenges
- Modernize wireless network operations across corporate and retail store locations in the US, Canada, and Australia
- Determine retail solution for greater mobile customer interaction
- Future-proof Wi-Fi network as technology and customer requirements evolve
- Identify cloud Wi-Fi solution with ease-of-installation and intuitive network management
"We are in the beginning phases of leveraging wireless retail operations and the ways Extreme’s solution can open doorways on the business side of the house. We have confidence Extreme’s retail features and access points with integrated Bluetooth will help propel our business to the next level and stay ahead of what our customers want. Understanding fully what Wi-Fi means to our customers, and how we can best serve them in the near future, will enable us to make shopping at Savers the best it can be."
Extreme Solutions
- ExtremeCloud™ IQ on AWS
- ExtremeWireless™
- ExtremeSwitching™
Results
Improved Operational Efficiency
- Added mobility to its inventory management process, with its proprietary software operating over the wireless network, greatly impacting productivity and efficiency
- Streamlined corporate operations including a guest network for visitors at HQ.
Analytics and Insights
- Upgraded wireless infrastructure set the stage for Savers to adopt Bluetooth technology that can provide data and insights into in-store operations and store layout and design
Simplified Management
- ExtremeCloud IQ on AWS gives flexibility to Savers IT team, allowing them to manage the network remotely and take advantage of RF planning tools when deploying to new sites
- Better network management allowed for more secure deployment at corporate offices