Extreme Networks strives to provide best-in-class products and services to meet our customers’ needs throughout all stages of the network lifecycle. As technology and business needs evolve, there will be cases where older products no longer meet market requirements. The decision to discontinue a product is based on a number of factors, including the availability of certain manufacturing components needed to continue production, a third-party manufacturer’s product discontinuation, or the introduction of a newer product with more advanced features and functionality.

In order to help our customers manage any End-of-Life transitions, including implications for support, we developed the following standard guidelines and terminology for products in specific phases of the lifecycle. Extreme Networks may revise these guidelines from time to time at its sole discretion.

Aerohive Product that have reached End of Sale
Products that have reached End of Sale (Excel)
Products that have reached End of Sale (PDF)
Products that have reached End of Service Life (EOSL)

End of Sale

The product End of Sale (EOS) date is the last date that a product is available for sale through Extreme systems, while supplies last. When possible, Extreme will offer a newer revision of the same product or provide recommendations on a migration strategy. Extreme attempts to notify customers six months in advance of products going End of Sale, via this page and in partner communications.

End of Software Maintenance

The End of Software Maintenance (EOSM) milestone defines the date that software (firmware and applications) will stop providing enhancements and/or fixes for a product that is in the End of Life phase. During the Software Maintenance period, Extreme reserves the right to determine which defects will be fixed. Note that a software upgrade to a later release may be necessary to correct a reported problem. The table below defines the End of Software Maintenance period after End of Sale. Between EOSM and EOSL Extreme may provide security patches for critical issues at its sole discretion.

This table is from the Support and End of Life Policy document in PDF form on the Policies and Warranties page.

For information on End of Version Maintenance (EOVM) dates for software releases on the Extreme Portal, please reference the Software Lifecycle Policy document found on the Policies and Warranties page.

End of Service Life

The End of Service Life (EOSL) date is the last date to receive service and support for the product. After this date, all support services for the product are unavailable and the product becomes obsolete. Software and other product related information will be removed from the Extreme support website.  For more information, please see the Support and End of Life Policy document on the Policies and Warranties page. This policy applies to Extreme Networks manufactured products only (see section below on Third Party Product Support).

Third Party Product Support Policy

End of Sale and End of Service Life for third party products may vary from Extreme Networks policy, depending on the specific product and associated agreement that Extreme Networks has with the product manufacturer. Extreme Networks shall endeavor to communicate any deviations from the standard policy for third party product as appropriate to impacted Extreme Networks customers and partners.

Grey Market Advisory

Users of grey market products do not obtain the level of protection and service provided by authorized Extreme Networks Partners. Extreme Networks urges customers to take support and service into consideration when purchasing Extreme Networks products. Additional information is available in the Extreme Networks Grey Market Advisory.

If you have any questions about these products or the End of Life process in general, please contact your account representative
or contact us for assistance.