Contact
Call us for network downtime and priority 1 issues
Extreme Networks Global Technical Assistance Center
We are proud to offer our customers and partners direct, high-touch access to GTAC support personnel.
Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC engineers and technical teams who are responsible for supporting specific product lines 24 x 7 x 365.
Please note: Some of our 800 service numbers have changed. Please see the updated phone listing below.
To contact the Global Technical Assistance Center please select your region below:
Locate the serial number for your product
You will need your product’s serial number when you call the Global Technical Assistance Center (TAC). To locate your serial number, please follow the instructions listed below for your product
How to retrieve your serial number for ExtremeXOS Based Products
How to retrieve your serial number for all other products
Case Subject Routing Codes
| Category | Type | Code |
|---|---|---|
| SOLUTIONS / TECHNOLOGIES | Network Management Solutions | [NETMGMT] |
| Host and Network Based Intrusion Defense | [IDP/IDS] | |
| Knowledge Base Questions | [KNOWLEDGEBASE] | |
| Routing Technology Questions | [ROUTING] | |
| Software Defined Networks Questions | [SDN] | |
| Switching Solutions | [SWITCHING] | |
| Wide Area Technologies | [WAN] | |
| Wireless Solutions | [WIRELESS] | |
| PRODUCT | Stackable Switch | [A-B-C-SERIES] |
| High Performance Ethernet Switching and Routing | [BLACK DIAMOND] | |
| Standalone Switches | [D-G-I SERIES] | |
| Dragon IDS Products | [SECURITY] | |
| Flow-Based Switching | [K-SERIES] | |
| Wireless Controllers and Access Points | [WLAN] | |
| Matrix Premium Enterprise Switch | [N-SERIES] | |
| High Performance Enterprise Ethernet Switching and Routing | [S-SERIES] | |
| Stackable Switch | [SUMMIT] | |
| Advanced Network Management (Console, OneView, ASM, Inventory Mgr, NAC, Policy Mgr) | [NETSIGHT] | |
| None of these topics seem appropriate | [NONE] | |
| IP Security Routing VPN and Firewall | [XSR] | |
| OTHERS | Asset Discovery Tool | [ADT] |
| Service contract access to embedded firmware libraries | [FIRMWARE] | |
| Global Services product registration questions | [REGISTRATION] | |
| GTAC web systems and email support | [GTSADMIN] |
Helpful links
Technical Assistance Center User Guide