Extreme Networks provides documentation to help you install, configure, maintain and manage Extreme Networks hardware and software products.

• Contact Support by Phone
• Contact Support by Email
• Contact Support by Web

Access the technical assistance you need, when it matters most. We have established Technical Assistance Centers (TAC) and resources in the US, Europe, Asia and Japan.

• Software User Guides
• Hardware User Guides
• Troubleshooting Tools
• RMA Instructions and Forms
• Field Notices (now available on eSupport)

A password-protected web site available to customers with support contracts - quickly research issues, find answers to your questions and manage service requests.

• Forgot Password

Download the latest Extreme Networks releases, updates, trial versions, and complimentary software.

• Software Evaluation Licenses
• Software License Key Generation
• Software Updates (Go to Self Service Tab)

Reach information on warranty, repair and return policies, and management of service requests for customers with current service and warranty agreements.

• Technical Assistance User Guide

• Warranty

• Support Programs Description (71K PDF)

• Return Materials Authorization Policy

• End-of-Life Policy

Use these resources to troubleshoot, create, submit and manage a request, as well as research entitlement and types of RMAs.

• Return Materials Authorization Policy
• Create & Submit an RMA
• Entitlement
• Troubleshooting
• Types of RMAs
• Handling Return Goods