Call us for mission-critical or time-sensitive issues.

Extreme Networks Global Technical Assistance Center

We are proud to offer our customers and partners direct, high-touch access to GTAC support personnel.

Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC engineers and technical teams who are responsible for supporting specific product lines 24 x 7 x 365.

Please note: Some of our 800 service numbers have changed. Please see the updated phone listing below.


For support inside the US

Tel: +1 800-872-8440 or +1 603-952-5000
Fax: +1 603-952-6909

For support outside the US

The Americas
USA+1 800-872-8440
+1 603-952-5000
Canada+1 800-872-8440
+1 603-952-5000
Mexico001-888-277-4095
Puerto Rico+1 866-690-3190
Central America603-952-5000
Argentina0800-4440745
Brazil0800-8910142
Venezuela 0800-100-2856
South America (other)603-952-5000
Asia Pacific
Australia800-36837879
1800002726
1800555926
0011 80027740950
China00-80027740950
Hong Kong001-80027740950
India0008000016899
Indonesia007-803-011-0098
007-803-011-0099
Japan001-010 KDDI | 0033-010 NTT | 0061-010 Softbank Telecom
80027740950
Korea001 Korea Telecom | 002 DaCom
80027740950
New Zealand00-80027740950
Philippines00-80027740950
Singapore800-1205133
001 80027740950
Taiwan00-80027740950
Thailand001-80027740950
Europe, Middle East, Africa
Austria0800292774 (ATT)
Belgium00-80027740950
Czech Republic800-143408
Denmark00-80027740950
Finland0800-1-10050
France00-80027740950
Gemany08001014164 (ATT)
Greece00800-12-8115
Hungary00-80027740950
Ireland00-80027740950
Israel+ 014 800-277-40950
Italy800785364
Latvia8000-3351
Luxembourg8002-3127
Netherlands0-800-0223240
Norway00-80027740950
Poland0-0-800-1213430
Portugal8008-14851
800-36837879
Russia8-10-8002-5164011
South Africa080-09-82035
Spain9009-91698
00-80027740950
Sweden00-80027740950
Switzerland0800562089
80027740950
United Kingdom00800-36837879
00-80027740950

 


 

Helpful links

Product How To Video Tutorials

Service and Support Guide

Email Codes
Category
Type
Code
SOLUTIONS / TECHNOLOGIESATM Solutions[ATM]
Network Management Solutions[NETMGMT]
Host and Network Based Intrusion Defense
[IDS]
Knowledge Base Questions[PRIMUS]
Routing Technology Questions[ROUTING]
SecureFast VLAN Software[SFVN]
Switching Solutions[SWITCHING]
Remote Access with XSR Security Routers[VPN]
Wide Area Technologies[WAN]
Wireless Solutions[WIRELESS]
PRODUCTStackable Switch[C-SERIES]
Dragon IDS Products[DRAGON]
Matrix Enterprise Switch[E-SERIES]
Matrix Premium Enterprise Switch[N-SERIES]
Wiring Closet and Desktop Application Switch[V-SERIES]
Matrix Secure Core Router[X-ROUTER]
Advanced Network Management (Policy Manager, Element Manager, Atlas)[NETSIGHT]
None of these topics seem appropriate[NONE]
Secure Wireless Products[ROAMABOUT]
Workgroup Switch[VH]
Core Routing[Xpedition]
IP Security Routing VPN and Firewall[XSR]
OTHERService contract access to embedded firmware libraries[FIRMWARE]
Global Services product registration questions[REGISTRATION]
GTAC web systems and email support[GTSADMIN]

 

Open Technical Support case

 

To open a Technical Support case, please visit our Extranet Portal for more information.

Open RMA

 

Please submit a Return Material Authorization by completing this form.

 

 

 

 

Online Case Management

 

Extreme Networks GTAC Online Case Management provides the ability for customers and partners with an active service contract to create, view, and add comments/attachments to support cases online.