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Call us for network downtime and priority 1 issues

Extreme Networks Global Technical Assistance Center

We are proud to offer our customers and partners direct, high-touch access to GTAC support personnel.

Through our Automated Call Distribution (ACD) system, the customer or partner is connected directly to GTAC engineers and technical teams who are responsible for supporting specific product lines 24 x 7 x 365.

Please note: Some of our 800 service numbers have changed. Please see the updated phone listing below.

To contact the Global Technical Assistance Center please select your region below:

The Americas
Americas TAC+1 800-998-2408
+1 408-579-2826
USA+1 800-872-8440
+1 603-952-5000
Canada+1 800-872-8440
+1 603-952-5000
+1 800-998-2408
+1 408-579-2826
Mexico001-888-277-4095
Puerto Rico+1 866-690-3190
Central America603-952-5000
Argentina0800-4442603
Brazil0800-76-25397
Venezuela 0800-100-2856
South America (other)603-952-5000
Asia Pacific
Australia1800002726
0011 80027740950
China00-80027740950
Hong Kong001-80027740950
India0008000016899
Indonesia007-803-011-4433
007-803-011-4434
Japan001-010 KDDI | 0033-010 NTT | 0061-010 Softbank Telecom
80027740950
Korea001 Korea Telecom | 002 DaCom
80027740950
New Zealand00-80027740950
Philippines00-80027740950
Singapore800-1206513
001 80027740950
Taiwan00-80027740950
Thailand001-80027740950
Europe, Middle East, Africa
EMEA TAC+31 20-7139249
Austria0800-297914 (land line only)
Belgium00-80027740950
Czech Republic800-143408
Denmark00-80027740950
Finland0800-9-17266
France00-80027740950
Gemany0800-7240584
Greece00800-12-8115
Hungary00-80027740950
Ireland00-80027740950
Israel+ 014 800-277-40950
Italy800-878620
Latvia8000-3351
Luxembourg8002-4565
Netherlands0800-0221742
Norway00-80027740950
Poland0-0-800-1213430
Portugal800-8-12422
Russia8-10-8002-4095011
South Africa080-09-95802
Spain9009-91698
00-80027740950
Sweden00-80027740950
Switzerland0800-837924
80027740950
United Kingdom00800-36837879
00-80027740950


Locate the serial number for your product

You will need your product’s serial number when you call the Global Technical Assistance Center (TAC). To locate your serial number, please follow the instructions listed below for your product

How to retrieve your serial number for ExtremeXOS Based Products

How to retrieve your serial number for all other products


Case Subject Routing Codes

Category
Type
Code
SOLUTIONS / TECHNOLOGIESATM Solutions[ATM]
Network Management Solutions[NETMGMT]
Host and Network Based Intrusion Defense
[IDS]
Knowledge Base Questions[PRIMUS]
Routing Technology Questions[ROUTING]
SecureFast VLAN Software[SFVN]
Switching Solutions[SWITCHING]
Remote Access with XSR Security Routers[VPN]
Wide Area Technologies[WAN]
Wireless Solutions[WIRELESS]
PRODUCTStackable Switch[C-SERIES]
Dragon IDS Products[DRAGON]
Matrix Enterprise Switch[E-SERIES]
Matrix Premium Enterprise Switch[N-SERIES]
Wiring Closet and Desktop Application Switch[V-SERIES]
Matrix Secure Core Router[X-ROUTER]
Advanced Network Management (Policy Manager, Element Manager, Atlas)[NETSIGHT]
None of these topics seem appropriate[NONE]
Secure Wireless Products[ROAMABOUT]
Workgroup Switch[VH]
Core Routing[Xpedition]
IP Security Routing VPN and Firewall[XSR]
OTHERService contract access to embedded firmware libraries[FIRMWARE]
Global Services product registration questions[REGISTRATION]
GTAC web systems and email support[GTSADMIN]


Helpful links

Technical Assistance Center User Guide

Feedback to TAC

Product How To Video Tutorials