Extreme Networks strives to provide best-in-class products and services to meet our customer’s needs throughout all stages of the networks lifecycle. As technology and business needs evolve, there will be cases were older products and technologies no longer meet market requirements, therefore periodically, it becomes necessary to end the production and distribution of certain products. The decision to discontinue a product is based on a number of factors, including the availability of certain manufacturing components needed to continue production, a third-party manufacturer’s product discontinuation, or the introduction of a newer product with more advanced features and functionality.
In order to help our customers manage any End-of-Life transitions, including any implications for support, we developed the following standard guidelines for products reaching the End-of-Life phase of the lifecycle. Please see the sections below for more details. Extreme Networks may revise these guidelines from time to time at Extreme Networks sole discretion.
|Products that have already reached End of Sale or will reach End of Sale in the next six months||End of Sale - PDF|
|Products that have reached End of Support||End of Support - PDF|
|Software Lifecycle||Software Lifecycle - PDF|
End of Sale
Extreme Networks considers a product at End of Sale when either it can no longer be ordered from Extreme Networks, or it is marketed as being End of Sale on the Extreme Networks web site. When possible Extreme Networks will either offer a more current revision of the same product or provide recommendations on a migration strategy.
Extreme Networks communicates product End of Sale through this webpage. Extreme Networks strives to notify customers 6 months in advance, when possible, through this online mechanism.
End of Support
End of Support is defined as when support and updates are no longer available for a product. This policy applies to Extreme Networks manufactured products only (see section below on Third Party Product Support). Once a product has reached its End of Support date, Extreme Networks does not offer new service and support contracts for that product. Typically the Extreme Networks product End of Support date is 5 years after the End of Sale date. Refer to the specific product End of Sale announcement for specific dates. Extreme Networks considers a product to be at End of Support when the published End of Support date is reached. This policy applies to Extreme Networks manufactured products only (see section below on Third Party Product Support).
Software Products / Releases
Extreme Networks supports the current major release and the previous major release of the software product (e.g., 3.2 and the previous release back 3.1), provided that the end-user customer continues to maintain an active service contract.
Third Party Product Support Policy
End of Sale and End of Support for third party product may vary from Extreme Networks policy, depending on the specific product and associated agreement that Extreme Networks has with the product manufacturer. Extreme Networks shall endeavor to communicate any deviations from the standard policy for third party product as appropriate to impacted Extreme Networks customers and partners.
Grey Market Advisory
Users of grey market products do not obtain the level of protection and service provided by authorized Extreme Networks Partners. Extreme Networks urges customers to take support and service into consideration when purchasing Extreme Networks products. Additional information is available in the Extreme Networks Grey Market Advisory.
If you have any questions about these products or the End of Life process in general, please contact your account representative or contact us for assistance.