The eSupport site was decommissioned on February 13, 2017.
Support Contracts (all products) and Downloads / Licensing for ExtremeXOS (BlackDiamond, Summit, E4G) have moved to the new Extreme Portal.
The new Extreme Portal is not single sign-on; when you reset your Extreme Portal password, your current Extranet/PartnerNet password will not be affected.
If you already have your log on credentials for the new Extreme Portal please use one of the following links to continue directly to Downloads, Licensing, Case Management, Service Contracts or the Extreme Portal Support homepage. Otherwise, please follow the steps below.
- If you have logged in to the eSupport site in the last 12 months (Feb 2016 – Feb 2017) a login for the new Extreme Portal has already been created for you using the same email address. You will just need to use this link to reset your password for the new Extreme Portal.
- If you have not logged in to the eSupport site within the last 12 months (Feb 2016 – Feb 2017) then you will need to send an email to firstname.lastname@example.org to request access to the new Extreme Portal.
- If you have never had a support-related account with Extreme Networks, you will need to submit a web request to create a new account to get access to the new Extreme Portal.
If you encounter any problems, please contact GTAC for help.
You will find many improved features in the new Extreme Portal, including:
- Enhanced Case Management
- Unified Search
- Viewing of Support Contracts
Feel free to explore!