Support

Extreme Portal Transition

More Licensing in the Extreme Portal!

Effective April 10th, 2017 licensing for the following products ExtremeXOS (BlackDiamond, Summit, E4G), S/K/7100-Series, Wireless, Management, Control, Analytics will be available in the Extreme Portal under Assets > Licenses Home.

 

The eSupport site was decommissioned on February 13, 2017.

Support Contracts (all products) and Downloads / Licensing for ExtremeXOS (BlackDiamond, Summit, E4G) have moved to the new Extreme Portal.

 

The new Extreme Portal is not single sign-on; when you reset your Extreme Portal password, your current Extranet/PartnerNet password will not be affected.

 

If you already have your log on credentials for the new Extreme Portal please use one of the following links to continue directly to DownloadsLicensingCase ManagementService Contracts or the Extreme Portal Support homepage. Otherwise, please follow the steps below.

  • If you have never had a support-related account with Extreme Networks for the Extranet, PartnerNet or eSupport, then you will need to submit a web request to create a new account to get access to the new Extreme Portal.
  • If you logged in to the Extranet, PartnerNet or eSupport site between February 2016 and February 2017 then you should already have a new login that has been created for you for the Extreme Portal. You will just need to reset your password for the Extreme Portal.
  • If you have previously logged in to the Extranet, PartnerNet or eSupport, but have not logged in between February 2016 and February 2017, then you will need to send an email to portal@extremenetworks.com to request access to the new Extreme Portal.

If you have any problems after following the procedures outlined above to log into the Extreme Portal, please email portal@extremenetworks.com for help.

If your issue or question is about the Partners area please email please email EPNportal@extremenetworks.com. The Partner area includes:

  • Deal Registration
  • Programs and Promotions
  • Demand Centre
  • Partner Lead Tracking
  • Business Planning

For more details on additional Extreme Portal feedback channels, please review the following knowledge article: Options for Feedback for the Extreme Portal.