Extreme Switching – Troubleshooting

Course Duration

2 Days

Delivery Method

Available as Classroom Instructor-led training, Virtual Instructor-led training and self-paced eLearning

Mandatory Prerequisite

To take part and to gain the most benefit from this training, you must possess the full learning credential in Extreme Switching – Installation and Configuration. This requires completion of the training and having successfully passed the related exam.

Course objectives

Upon completion of this course, students will have gained the working knowledge to:

  • Determine whether an issue is network related or not
  • Diagnose ExtremeXOS/SwitchEngine and the network with built-in tools
  • Resolve frequently met issues
  • Collect support data and open case in GTAC
  • Earn a learning credential on the Professional Program training path


Students will learn troubleshooting methodology as well as the troubleshooting toolkit available to Network Engineers and ExtremeXOS/SwitchEngine Administrators. This knowledge will be reinforced through actual hands-on experience with networking equipment in a lab environment, where students will perform real world tasks.

Course agenda

  • Troubleshooting Mindset
  • Troubleshooting Toolset
  • L1 Network Issues
  • L2 Network Issues
  • L3 Network Issues
  • GTAC Case Preparation