March 12, 2014

Join us for Twitter #HubChat Every Wednesday!

One of today’s biggest buzzwords in business is collaboration. The need for increased collaboration has been discussed when talking about the Chief Information Officer (CIO) and Chief Marketing Officer (CMO), specific business units within an organization and even between employees in the same business unit. One thing is certain though, collaboration must exists between all aspects of your company to maximize employee potential and set yourself on the path to greater innovation.HUBchatlogo

Here at Extreme Networks, we put a huge emphasis on collaboration. Walking the halls here, it’s not uncommon to see marketers talking to IT or sales talking engineers. We want to build a culture of one that our entire company can get behind an embrace.

When we created our Twitter chat #HubChat, we wanted to create a collaborative discussion where people could come talk about a wide array of topics that are impacting their lives. After 3 successful chats with some of the most influential thought leaders in the World, we’re excited to announce our next set of chats! You can find details and dates of the chats below.

HubChat happens every Wednesday at 3 pm EST and you can join along in the chat just by using the hashtag, #HubChat.  Hope to see you there!

Schedule of Events:

Wednesday 4/9/2014, 3 pm EST: Wearable technology

Summary: The wearable technology market is fairly new, but ready to boom.  Today we chat to the founder of Wearable App Review to discuss what the current market and technology looks like and what the future holds.

Guests: Tom Emrich, Co-Founder Wearable App Review. Writer focusing on Wearables, 3D Printing & IoT

Past Events

To view an archive of our past events, please visit our Storify

Wednesday 1/22/2014, 3 pm EST: Current States and Future of Customer Experience

Summary: Customer experience is vital for a company’s reputation, perception and sales. How are brands crafting their customer experience in today’s connected World and where is the future of customer experience going?


Ted Coine, Co-CEO at

Michael Lytle, Director of Global Technology Services and Operations at Extreme Networks

Wednesday 1/29/2014, 3 pm EST: Top Social Media Tools, Uses and Benefits

Summary: Customer communities created by companies to allow customers to interact with other customers is a growing trend. This chat examines why your company needs one, the pros and cons of having one as well as best practices and other insights.

Guest:  Rachel Happe, Principal and Co-Founder, The Community Roundtable

Wednesday 2/5/2014, 3 pm EST: Importance of Good Leadership

Summary: Leadership can make or break an organizations success. We’ll look at the different aspects of leadership as well as what sets them apart from managers.

Guest: Jesse Lyn Stoner  Executive Director at Berrett-Koehler Foundation 

Wednesday 2/12/2014, 3 pm EST: Millennials in the Workforce

Summary: How are Millennials impacting innovation? What collaboration challenges exist between Millenials and older generations? This chat will focus on the next generation of workers and the challenges that come along with integrating them with the workforce.

Guest: Jon Mertz, VP of Marketing at Corepoint Health

Jon Mertz is one of the 2014 Top 100 Thought Leaders in Trustworthy Business and is a leadership populist, writing to empower Millennial leaders. When we share experiences rather than focus on differences, we realize a thin difference between two generations and a vast opportunity exists to create a big leadership story. Follow Jon @ThinDifference or read more on Thin Difference.

Wednesday 2/19/2014, 3 pm EST: Healthcare Customer Experience

Summary: More and more Healthcare organizations are utilizing technology for better patient care and increasing connectivity for doctor’s. In anticipation of HIMSS, we’ll examine the customer experience benefits of implementing mobile technology in healthcare facilities and the role Wi-Fi plays in them.

Guests: Bob Zemke, Healthcare Solutions Manager at Extreme Networks

 Ali Youssef, Senior Wireless Enterprise Architect at Henry Ford Health Systems

Wednesday 2/26/2014, 3 pm EST: Educational Technology

Summary: College, High School and even grade school campuses are hot beds for innovative and new technology. Whether it be mobile, social or cloud based technology, students love trying the next big thing. We’ll discuss the demands of current day students, their expectations of network infrastructure and how fast changing technology trends impact schools network usage.


Phil Komarny  CEO at Robot and Pencils

Joanna Young  CIO at The University of New Hampshire

David Waldron  Vice President of Information Technology at St. Edward’s University

Bob Nilsson Director of Solutions Marketing at Extreme Networks

Wednesday 3/5/2014, 3 pm EST: The Power of Networking

Summary: Social media has made it easier to connect with people than ever before. With just the click of the mouse, you can send a message to your favorite athlete, star or mentor. We’ll discuss how to leverage social networking for you personal and professional life and discuss the do’s and dont’s

Guest: Deb Mills-Scofield, Founder/CEO of Mills-Scofield LLC

Deb Mills-Scofield helps companies create and implement actionable, adaptable, measurable, and profitable innovation-based strategic plans. Deb has been doing this successfully for 25+ years with service, manufacturing, and high-technology companies from large global companies to early-stage. She has also done some carve-outs, start-ups and start-downs. Deb asks her clients to match 10% of her fee to improve lives in their community. As a Partner at Glengary LLC, an early-stage Venture Capital firm in Cleveland, Deb asks her clients to mentor an entrepreneur.

Wednesday 3/12/2014  Driving Customer Engagement through Online Communities

Summary:  Join Extreme Networks community manager Tamera Rousseau-Vesta and she discusses what it takes to create and manage a thriving online brand community.

Guests:  Tamera Rousseau-Vesta, Community Manager at Extreme Networks

Wednesday 3/19/2014:  The Evolution of Customer Service

Summary: How companies execute and deliver customer service has changed dramatically due to the impact of social media and new technologies. We’re excited to discuss how and why customer service is changing as well as the importance of good customer service with one of the foremost experts on customer service, Roy Atkinson!\

Guest: Roy Atkinson, Principal, Clifton Butterfield, LLC

Roy Atkinson is a principal with Clifton Butterfield, LLC, a training and consulting firm, and an industry analyst for the world’s largest professional association for technical service and support. He is a frequent writer and speaker on the subjects of customer service and customer experience, and one of the hosts of the popular #CustServ chat on Twitter, now in its fifth year.

To revisit this chat, view the Storify

About The Contributor:
Cameron MarchandSales Development Representative

Cameron Marchand is a Sales Development Representative and had been with Extreme Networks for more than two years. He primarily covers Hospitals and Healthcare organizations located in the Northeast United States.

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