Snapshot of Why Customers Choose Extreme Solutions

Norman Rice Chief Operating Officer Published 19 Dec 2018

“Very responsive vendor who actually listens and understands customers’ needs and wants.” — Enterprise Network Architect in the government industry via Gartner Peer Insights for Data Center Networking

Our laser focus on enterprise networking, customers, and delivering the best end-to-end solutions is paying off. Thanks to our agile, adaptive, and secure network products, we’re now the premier alternative to industry giant Cisco. We provide high-quality services and support and are the right size to do business with!

This year we’ve become the third largest enterprise networking vendor and are now positioned as a Leader in the 2018 Gartner Magic Quadrant for the Wired and Wireless LAN Access Infrastructure and as a Challenger in the 2018 Gartner Magic Quadrant for Data Center Networking. Most recently, we were recognized by end users as a 2018 Gartner Peer Insights Customers’ Choice for Data Center Networkingwith the highest overall rating of 4.8/5 as of December 5, 2018 and as a 2018 Gartner Peer Insights Customers’ Choice for Wired and Wireless LAN Access Infrastructure with the highest overall rating of 4.6/5 as of December 5, 2018 of those vendors named a Customers’ Choice.

People ask all the time, “What makes Extreme different?” The answer: it’s not just one thing, but rather the result of our defining principles:

  • An accessible, agile, accountable and action-oriented culture
  • Open architecture and focus on customers and networking
  • End-to-end fabric and software-driven solutions
  • 100% insourced support

In my customer-facing role, I stay in close touch with our users and one of the top things they tell me is, “I’ve never had a vendor like Extreme.” Our customer base has grown to over 30,000 across 80+ countries and includes over 50% of the Fortune 50 and 28 NFL stadiums. This is in no small part due to our phenomenal support that is 100% insourced and ranked #1 by customers.

According to an Economic Value Validation by ESG:

  • 94% of our support calls are resolved by the first person who answers the call
  • 30% lower cost for support, maintenance, and professional services
  • 43% less time for support issues to be resolved
  • 54% less time to identify potential network impacting issues
  • 67% less time to patch and update software
  • 24% less time for planning and deploying

Drilling Down to Why

To confirm my suspicions, I drilled down into the data, spoke with more customers, and reviewed the Gartner Peer Insights for both Data Center Networking and Wired and Wireless LAN Access Infrastructure. Three common themes kept coming up: we are easy to do business with, we have leadership technology and innovation, and customers love our amazing culture.

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“Extreme Networks is “hands down” the best complete Networking Solution! From the edge, to the core, to the data center, to customer service.” – Network Administrator in the government industry via Gartner Peer Insights  for Wired and Wireless LAN Access Infrastructure

Easy to do business with
We are relentless in our commitment to helping customers and partners build networks that accelerate their digital transformation and drive disruption on their terms. We call this Customer-Driven Networking. Information technology and the networks that support it are increasing in complexity on a daily basis, so we stop at nothing to make doing business with Extreme simple, easy, and customer-focused. We back every solution with our full support team, a passionate user community – The Hub, and a deep Knowledge Base available to all customers.

“All of my dealings with GTAC support have been superb. I’ve been impressed with everyone from the sales staff to the technical staff and how they have bent over backwards for us to ensure that everything is working as it should.”

Dave Falls Network Engineer at Beaufort County School District

Technology and innovation

We work at the cutting edge of technology across three solution areas to address network needs from edge to core: Smart OmniEdge, Automated Campus and Agile Data Center. Continuous innovation and advancement allows us to provide top-tier networking technology solutions that are agile, adaptive and secure.

“Technology is important to the future of Kean University and its students, and Extreme is enabling our vision of 21st century learning.”

Dr. Dawood Farahi President at Kean University

Amazing culture

Every single person working at Extreme Networks, from engineering to sales and marketing, is customer-driven—just like our networking solutions. Our employees love their jobs! Customers rate our services and support teams #1 in the industry, because Extreme puts customers first.

“Extreme Networks is a vendor who truly encapsulates a partnership and when it comes to being able to successfully deploy networks for the town, they have always been there for us long after the ink has dried on the contract.”

Paul Russell CTO at Town of Enfield and Public Schools

Don’t just take my word for it, hear what customers say:

 

Extreme Networks Is Your Networking Partner for the Long Haul

Ultimately, our customers are the reason for our success. Why? Because it’s you, the customer, that drives us to build the best solutions and continually improve. Thanks to your candid feedback to our sales, support, and service teams, and through third-party end-user research sites like Gartner Peer Insights we believe we have achieved remarkable results and recognition of this past year.

Additional Resources:

Gartner Analyst Reports

Gartner, Magic Quadrant for Data Center Networking, Andrew Lerner, Joe Skorupa, July 11, 2018 – View Now

Gartner, Magic Quadrant for the Wired and Wireless LAN Access Infrastructure, Bill Menzes et al, July 11, 2018 – View Now

  1. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
  2. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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