Throughout time, mothers across the globe have approached their role in an ever-changing variety of styles and ideals. But one thing has remained steadfast: if they’re doing it right, their children will be nurtured and cared for in a way that sets them up for success.
The same is true for a customer success team. This is a group that should be dedicated to your organization’s care. They are not only the lifeblood of a successful implementation, but they also work tirelessly to establish a foundation for your long-term return on investment. For this reason, it’s important to do your homework about the customer success team for any vendor you’re considering.
Like motherhood and apple pie, the goals of a customer success team are timeless: work to keep your immediate needs met, strategize how to set you up for overall success, and firmly establish parameters while giving you the freedom and guidance to achieve your goals.
If they’re doing it right, your vendor’s customer success team will have proven standing in these areas. Let’s look at some good old-fashioned motherly advice and how it can apply to the right customer success partner:
It’s easy to overlook customer success when you’re deep in a vendor and technology assessment. But, by doing a little more digging, you’ll find that the reputation of a vendor speaks for itself. Extreme Networks has been recognized for four consecutive years as a Customer Choice for Wired and Wireless Wired and Wireless LAN Access Infrastructure. This recognition demonstrates how through commitment and consistent service in delivering an effortless user experience a vendor can create a long-lasting and rewarding technology relationship.
And that’s something that could make your mother proud!
(Happy Mother’s Day to all the moms in the Extreme network! We celebrate you and all the ways you go above and beyond to care for our future.)