Nicholas Cope

Manager of Customer Experience User Research and Competitive Intelligence

Nicholas Cope is the Department Head of Extreme Networks' Customer Experience User Research and Competitive Intelligence teams. He has driven domestic and international customer growth by improving customer experience research strategies, enhancing competitive intelligence techniques, and implementing data-driven customer-centric solution practices. He and his team of researchers work diligently to help ensure Extreme Networks’ solutions positively impact customers and generate revenue. He consistently delivers customer-centric data-driven insights using various research methodologies and has successfully helped address new market opportunities, prioritize product features, spearhead operational improvements, and reduce the risk of product failure.