A Look into What is to Come for Government Agencies in 2023

Technological innovations have made a huge impact on government agencies across the globe, and that momentum won’t be slowing down anytime soon. Governments have to adapt with evolving technologies and changing citizen needs.

As we look ahead into 2023, here are some of the key technology trends that will continue or really begin to gain traction as we enter the new year.

Increased Demand for Digital Government Services

Your citizens want convenience. In order to provide them with the services they need in the most convenient way, it is crucial that you have digital offerings that enable your citizens to access them from anywhere at any time.

As you look to improve your digital government services, think about what offerings your agency has that can be done virtually. Or even better, what can be done via a virtual self-service tool so that citizens can access it whenever they need too, plus frees up your staff’s time.

When it comes to implementing digital government services, the key is to ensure that your tool is helping you work smarter and simplifying the process for all parties involved.

An Emphasis on Cybersecurity

Cyber threats, especially to governments, are on the rise.

As you prepare for 2023, it is essential that you have a strong risk management strategy in place and that you are prepared to react and mitigate any cyberthreat that comes along.

A cybersecurity study done over the course of 2022 found that there is a cyberattack every 39 seconds and ransomware attacks happen every 14 seconds. Don’t let your community fall victim to a cyberattack and compromise private citizen information or government data.

Workforce Challenges and Evolving Employee Needs

Almost every industry is currently battling staffing shortages and other workforce challenges that are making it hard to keep operations running smoothly. Governments are no exception to this challenge, and especially their IT teams.

It is more important than ever before that your organization is able to implement the right technology to support your staff in order to better attract and retain talent. Employees today expect hybrid work and need access to training to understand the latest technology accessible to them.

A Focus on Modernization Efforts

In order to continue to advance and meet increasing levels of demand, it is critical that you have the right technology available to your community. That is why so many government CIOs are prioritizing updating and replacing legacy platforms and applications in the coming year.

Technology is constantly evolving in order to make processes simpler for everyone. Implement the latest technology to help relieve your staff’s workload and futureproof your department so that you are ready to upgrade again when the time comes.

The Need for the Cloud

The cloud makes smart communities safer and easier to manage. That is why so many communities around the world are entrusting the cloud to help elevate their community, scale operations, and connect citizens no matter where they are.

Demand for Data to Drive Decision Making

Making important decisions to improve your community is much easier when you have data and information that help you explain why that challenge needs to be addressed or how to address it.

Your network is a great tool for collecting data and information about your community in order to create impactful changes throughout your community.

Learn More

Learn more about the top trends for smart cities.

Find out how these different areas of focus for government IT teams rank with the 2023 State CIO Top 10 Priorities list from NASCIO.