Application Intelligence and Control for Healthcare

Hospitals of the future will increasingly rely on intelligence from real-time healthcare applications and connected devices to improve workflow, safety, and costs. Gartner analyst, Barry Runyon, in the August 2014 report, Situational Awareness Is at the Heart of the Real-Time Healthcare System, says “Situational awareness is the engine behind various ‘hospital of the future,’ ‘digital hospital’ and ‘smart patient room’ initiatives. It is at the heart of the real-time healthcare system. Situational awareness involves: (1) gathering information; (2) understanding that information in context; and (3) making short-term projections based on the current state. Healthcare Delivery Organizations are real-time healthcare systems to the extent that they have mastered situational awareness.”

Only through providing a solid networking infrastructure that includes end-to-end and application and device intelligence reliable connectivity can hospitals become more cost-efficient and improve patient safety. This infrastructure will play a leading role in enhancing the institution’s ability to deliver, innovative healthcare that will increase patient satisfaction and improve situational awareness caregivers in providing efficient and timely medical services.

Using intelligence from network-based analytics IT can optimize application service delivery and improve overall visibility. From a single window, IT gains insight into: client and device performance, on premise and cloud based applications, subscription licensing, and overall system workflow.

Critical Technology Issues for Real-Time Application Services

INSUFFICIENT WI-FI COVERAGE FOR CONNECTED EMPLOYEES

Wi-Fi in healthcare has become as necessary as oxygen. Whether it’s connecting workstations on wheels, barcode scanners, IV infusion pumps, or phones, the network must be capable of connecting all Wi-Fi enabled devices that hospitals and medical facilities leverage today for real-time clinical care. To operate smoothly, there can be no bottlenecks from the Wi-Fi access points, back through the wired infrastructure, and all the way to the broadband Internet connection and the data center. These connections must be highly available or fault tolerant to insure uninterrupted service.

LACK OF APPLICATION VISIBILITY TO OPTIMIZE WORKFLOWS

IT operations has evolved beyond connectivity and now requires proactive monitoring and management of medical devices and their communications with mission-critical applications and services.

Visibility into medical device communications, location, performance, and patterns of activity are important for optimizing clinical care. This is also vital for optimizing the infrastructure and for both short and long-term planning with an evidence based approach for medical device automation and support.

Network analytics equips IT with the capabilities to understand how well new systems or devices are being adopted, determine the baseline is for each application regardless if its hosted onsite or in the cloud, and even as far as understanding the slowest work times by department for scheduling change control windows.

LACK OF APPLICATION MONITORING AND CONTROL TO ENSURE COMPLIANCE

A constant risk to the network, and ultimately the hospital, are unapproved applications and rogue devices that may appear on the network and either permit unauthorized access or interfere with other devices. A means to monitor all devices and applications that operate across the network is vital. Just as important are the audit and reporting capabilities necessary to report on who, what, where, when, and how patient data is accessed.

24/7 OPERATIONAL SUPPORT

Hospitals never close and neither does Extreme’s 100% insourced Global Technical Access Center (GTAC.) 24/7 support ensures that all questions can be answered promptly to keep the network functioning at all times.

Extreme is the only company in the industry that takes an architectural approach to bringing products to market from R&D to product release. As a result, all of our network products from wireless to wired are managed by a single network management screen for easy management by constrained healthcare IT teams.

To learn more visit Extreme Networks Healthcare solutions site: http://extremenetworks.com/healthcare

Required CapabilitiesRecommended SolutionHow We Do It Better
Stabilization of Existing Wired and Wireless Infrastructure to Support New Medical Applications Including EMR, Imaging, and Unified CommunicationsExtremeSwitching
ExtremeWireless
Extreme Control Center
• Single pane of glass management system provides centralized visibility and endto-end granular control of the unified network regardless of manufacturer
Network Access ControlExtreme Identity and Access Manager• Simple, comprehensive BYOD integration with common MDM platforms
Critical Device and Agentless Application MonitoringExtremeAnalytics• Clearly measure and monitor critical application performance and usage regardless of location or device type
Staff Supporting and Consulting to Provide Best in Breed IT Service DeliveryProfessional Services
Customer Training
• Extreme services including onsite customer consulting, design, and implementation services as well as comprehensive training curriculum
24/7 Operational SupportMaintenance• Support Center (GTAC) provides technical support 24 hours day, 365 days a year
• Extreme SupportNet offerings lets you choose the exact level of service ideal for your organization

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