The Evolve Loop is part of the Knowledge Centered Support initiative within the global GTAC organization. It aims to:
- Continually improve processes for the Solve Loop, knowledge base article creation and reuse, and customer self-service activity.
- Identify improvement opportunities based on article data and self-service information from outside GTAC.
- Identify root causes to make improvements to the products, documentation, business processes, and policies.
GTAC has partnered with Information Development (InfoDev) to begin the process of improvement opportunities within GTAC articles and official product documentation.
This web page serves to track the progress of these projects, collectively known as the “Evolution List.”
|Project Name||Project Status||Target Completion Date||GTAC Representative||InfoDev Representative||SE Representative||Engineering Representative|
|Wireless Video||In progress||December 2016||Laura Nassim-Sobhan|
|EXOS Troubleshooting Guide - (specific topic)||Lisa Pettyjohn|