December 19, 2013

Extreme Network's Healthcare Focus: Patient Experience!

In the age of constant connectivity, every person and his/her connected device leaves a large data trail in its wake. Do yourself a favor and count the number of devices on your person right now.  Chances are, you have upwards of 3 devices generating data traffic; not to mention the network traffic created by access to social networks blogs and emails. That data traffic that you have created is being analyzed by banks, hospitals, hotel systems etc. Over 90% of the world’s data has been created over the last two years, but what can be done with that data is precisely what is improving the patient experience. This data explosion, often called “Big Data”, is all part of an inevitable reality of a digitally connected world.

Many articles and blogs focus on the growth of data analytics to improve processes, efficiencies and customer experiences. Organizations, more specifically healthcare organizations, are shifting their focus from analyzing past events to changing events as they happen – life critical events. The next wave of health information and communication solutions is heavily focused on how high-velocity data can be used in real time to improve public health, avoid unnecessary admissions, and raise the speed and quality of the patient experience through care!

As more devices become connected, incredible changes become an achievable reality. This dynamic data is particularly useful in healthcare, where the patient experience can be transformed. To many managers in healthcare, “patient experience” refers to post-visit surveys captured long after the course of treatment is finished or after the consultation is complete. These reports are typically analyzed once or twice a year to assess the performance of clinicians and management. To patients, patient experience is immediate and has huge physical and psychological impact. Using dynamic, high-velocity information, we can now change the patient experience into a real-time concept, making more intelligent decisions quickly.

These constant improvements to patient care is not just about engaging with the patient more pervasively.  Hospitals are developing programs around task management to capture requests more accurately and then communicate that work to the appropriate clinician and track the progress via Wi-fi. This results in fewer incidents and can give potentially thousands of hours back to care.

This is just the start of this concept of dynamic care and as mobile health technology becomes more pervasive through the use of smart pills, smart dispensers and apps on phones, and as telehealth becomes the default mode of monitoring patients and delivering care, the opportunities for real-time interventions will rise. Stay tuned!

About The Contributor:
Kate Gilbert

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